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One team behind every truck we ship — remote diagnosis within 2 hours, genuine parts within 48, support that outlasts the warranty.
Hotline always on; remote diagnosis returns an action plan within 2 hours.
Central and regional warehouses ship common parts within 48 hours.
Delivery training plus annual refreshers on operation, upkeep and safety.
Powertrain warranty extensions with hour-based service reminders for care-free upkeep.
Reach us by hotline, WhatsApp or email — every request is logged against your machine serial number.
Within 2 hours an engineer runs a video session or reads fault codes remotely and proposes a fix.
In-warranty fixes are free; out-of-warranty work starts only after you approve a written quotation.
Common parts ship within 48 hours; when remote fixes are not enough a certified technician comes on site.
We close the loop with a follow-up call and, where useful, refresher training to prevent recurrence.
| Coverage | Term & notes |
|---|---|
| Whole machine | One year or 2,000 hours, whichever comes first. Applies to all standard models. |
| Powertrain | Battery, engine, motor and drive axle covered by optional extension plans. |
| Structural parts | Mast, chassis and overhead guard repaired free against manufacturing defects. |
| Wear parts | Replaced as consumed, with genuine supply open year-round. |
Warranty terms follow the sales contract; regional variations may apply.
Manufacturing base and central parts warehouse — engineering team on call 24/7 with full remote-diagnosis coverage.
Local sales and service team with regional parts stock covering Central Asia. [Details to be confirmed]
Russian and English service capability with on-site training and maintenance. [Details to be confirmed]
Get your forklift quote within 24 hours.
